Small Business Logos: Terms and conditions

Small Business Logos is a division of Andy Prior Design Ltd. Registered in England and Wales No. 8571799. VAT No. 166 5733 82.

OUR SERVICE 

1 Money back guarantee on design services

Small Business Logos offers a money-back guarantee. Should you be unhappy with the 1st designs we provide , we will refund the full amount paid. There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those conditions under which we can't provide a refund:

  • We have developed the logos for you beyond the 1st initial designs.
  • If you have already confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
  • You must request a refund within 30 days of receiving the intial logo concepts. The 30 day period includes the day in which the concepts are sent.
  • If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.
  • If you purchased a "Special Offer" that does not constitute one of our standard packages as advertised.
  • The money back guarantee only applies to our logo packages.

Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the designs shown to you as we may deem fit. Should you receive a refund, you have no right to use any of the logo concepts we have designed. The Copyright remains with Small Business Logos.

2. Refunds

We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur on returning the item to us.

Print services
It is not possible to return print products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may at our discretion reprint free of charge. Any errors in printing must be reported via e-mail to the following email address design@smallbusinesslogos.co.uk  , please make sure to include your order number and company name in the subject line. In order to qualify for a full refund you will need to email us within 2 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.

If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call us on 0800 840 5485 so we can process and reprint your order immediately.

If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then call us on 0800 840 5485 to inform us of the issue so we can proceed and reprint your order immediately.

3 Unlimited revisions (Ultimate package)

If you opt for our Ultimate package we will continue designing until you are happy. There are a few exceptions in which case we would not continue to make revisions:

  • Once you have approved the final design
  • If you have taken final delivery of the logo
  • If you purchased a "Special Offer" that does not constitute one of the above packages
  • If you have failed to communicate with us for more than sixty days, any further revisions will be at the discretion of Small Business Logos
  • In the unlikely event that we fail to see eye to eye over a logo design Small Business Logos reserves the right to cease working on a logo design. We will of course give you a full refund under these circumstances

4 Prices

The prices quoted on the Small Business Logo website are promotional prices and are subject to change. These prices cover the design and studio time for the designs and any associated administration. We agree as part of the promotion within the Ultimate package to make an unlimited amount of changes to the initial logo designs until you are satisfied at no additional cost. Individual design items such as letterhead, comps slips etc may be purchased separately and are priced on the website as such.

Unless stated otherwise, print product prices exclude delivery costs, and all design and print product and delivery prices are exclusive of VAT.

Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.

Post-approval revisions
Post-approval revisions can be made and charged for at a rate of £30 + VAT per hour

Any other bespoke design work not listed on the site will be charged at £40 + VAT per hour

Small Business Logos will provide you with a no obligation cost estimate for the work. Before works commences we require payment by credit card.

5 The design process

We endeavour to turnaround first draft logo designs within the agreed timescale for the package purchased and we endeavour to turnaround all design revisions within 2 to 3 working days.

The website prices are based on volume business and therefore there may occasionally be small delays in the turnaround. Small Business Logos will not be liable for any delays caused during the design process. Whilst every effort is made to ensure there are no delays, it is your responsibility to contact us in the event that designs have not been received within the agreed timescales. We will not be held responsible for delays caused due to non receipt of emails.

Feedback provided in relation to the design must be clear and constructive. Any phone calls or live messenger chats must be followed by an email clearly outlining the required changes. Design amends will only begin when this email has been received.

Only email confirmation to sign off/approve the design will be accepted. Once a design has been signed off and final files created the design process will be considered complete and any further changes will be chargeable.

We reserve the right to charge extra where:

  • The brief changes substantially from the original, and these changes are requested after you receive the initial designs. This includes but is not limited to: change of name, change of logo style and colour scheme, and/or requesting a complete new set of designs based on new feedback.
  • You request to finalise more than one design. We are happy to do this for you. We will charge £30+VAT for each additional concept supplied to you in multiple formats.
  • No communication has been received for sixty days or more, unless previously agreed with your designer

6 Service response times

Turnaround times that are quoted on the website are normal target times only and Small Business Logos accepts no liability for failure to meet these times. We will try our best to meet the following response times:

  • Email response within 1-2 hours
  • Phone call response - immediate, unless we are talking to others, then we’ll come back to you ASAP.

7 File supply and storage

We deliver the final logo files via e-mail in a zipped file within 2 working days of the final designs being approved in writing by the customer. Your artwork will then be stored on our servers for one month before we archive the files. We will happily provide replacement files in the first month at no charge.

Logos are supplied in .EPS (Adobe Illustrator Vector File), .JPEG,.GIF, .PNG, .TIFF, .BMP, .PSD file formats.

We supply print ready PDF files for stationery, flyers and any other design materials. We do not provide the source files.

After the files have been archived we will charge an administration fee of £30+VAT to be paid over the phone to retrieve the files.

We keep all files for a maximum of one year. If we do not receive feedback or file requests within that time the project is seen as complete.

8 Printing

With Small Business Logos

Small Business Logos does not bear any responsibility for print errors. You will receive a proof copy of every item to be printed. We will not send any artwork to print until you have provided us with explicit written consent over email that you approve the artwork.
We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.

With an alternative print company

When printing with another company it is between you to agree a proof. Colours differ on screen and in print; you may provide us with pantone or CMYK references at the beginning of the order and we will happily use them. The artwork we supply for all stationery items will be print-ready files as standard with 5mm bleed. Some printers will require specific artwork to be supplied, please send us artwork specifications for your chosen printer before we start the design process, otherwise further costs may be charged if we have to make changes after final files have been sent.

Availability and Delivery

Your order will be fulfilled within 3 working days from your written approval of artwork. All deliveries take place between 9am and 5.30pm Monday to Friday (excl. public holidays). In exceptional circumstances we may inform you of a new delivery date. Delivery is valid for UK mainland only.

The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

PAYMENT 

1 Secure payment

Payment can be made via the website through Worldpay. All payments must be made in full prior to work commencing.

2 VAT

We do not charge VAT on our services.

3 Refunds

Refunds will not be considered after the designs have been approved and/or final designs supplied. Please see our Money back guarantee at the top of this page for more details and possible exclusions

4 Your order

We store details of your order in our database and we send you a copy of your order by receipt following payment. It is not accessible by you via an online account. You can find our Terms and Conditions here at all times.

DATA PROTECTION 

We make every effort to comply with the current law on data protection

Small Business Logos intends to use commercially reasonable efforts to follow our privacy policy and as such our privacy policy may be changed from time to time at our sole discretion. Any data gathered from you about you or your company will not be disclosed to any third party. We ensure that your critical data is always protected, no matter what your information may be. However, we are legally bound to reveal information, including personal information, if law enforces it. We do not assume any responsibility or liability for any information provided by you which may be disclosed by accident or by third parties' illegal acts. We cannot assume any responsibility or liability for any information submitted to us via our online form, or for the use or misuse of any information submitted by you or any other person, including, without limitation, any information accessed by a hacker or by any other malicious act.

OWNERSHIP AND COPYRIGHT 

Subject to your compliance with the terms and conditions of this Agreement, you shall own the final design provided to you by Small Business Logos. You shall not, however, own any materials, media or other content generated during any revision cycles leading up to the final design, with such right, title and interest expressly reserved to Small Business Logos.

You acknowledge and hereby grant Small Business Logos the right to use initial logo concepts and revised logo concepts, as well as individual designs provided to you, for internal and filing purposes, and in order to display and promote the Small Business Logos service. You acknowledge that your right under this Agreement shall be limited solely to the final design chosen by you and that no trade or service marks in or to such final design is being conveyed under this Agreement.

You acknowledge that Small Business Logos shall have no obligation or duty to perform trade or service mark searches or inquiries, or the like, in order to validate the propriety or legality of the provided compositions.

Until final design is approved with Small Business Logos, all logos, artwork, concepts and designs remain the copyright and exclusive property of Small Business Logos. This material may not be reproduced in any other way without the prior written consent of Small Business Logos. We reserve the right to utilize and/or reproduce any image, logo or illustration created by Small Business Logo's design team, in advertising, electronic or traditional reproduction, with the addition of any copyright and/or trademark notice that may be requested by the owner of the work.

By placing an order with Small Business Logos, you agree and consent to these ownership and copyright conditions.

Accordingly, you are encouraged to perform your own independent searches with regard to the designs provided by Small Business Logos.

Furthermore, you acknowledge that Small Business Logos shall have no responsibility or obligation of any kind to assist you in seeking state or federal intellectual property protection (i.e., without limitation, trademark registration) for the designs, nor shall Small Business Logos be responsible in otherwise assisting you in any way in your perfection of your rights in or to the designs.

Ownership (copyright and title) of the final artwork becomes your property, having unlimited, indefinite, and royalty-free use of the image upon payment of all fees and receipt of final files. Small Business Logos retains the rights to display the artwork in its portfolio and advertising materials.

Small Business Logos retains the Copyright to all concepts, comprehensives, or other preliminary materials, which are not selected by you or are not included into the final delivery.

Small Business Logos expects you to perform research on your company name to be sure the name is not already in use and securing a copyright, trademark or service mark to protect your legal rights to any name or image. Small Business Logos is not and will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.

Small Business Logos is not responsible for researching nor infringing any trademark violations that may or may not arise in our dealings with you and his/her agents. All trademark matters are your full responsibility.

Licensing the font used in the logo is your responsibility.

OUR LIABILITY 

Despite our best efforts we may make a mistake, by which we mean any breach of our duties to you. If we do, and are liable to compensate you, you agree that our liability is limited in the following respects:

It is the Company that is liable, not an individual partner or member of staff. You agree to make no claim against an individual except for fraud

Our maximum liability for any claim by you whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the work you have requested shall be limited to the price paid by you for our services (unless a different amount is agreed with you in writing)

Where any claim relates to a mistake made by us, this overall limit applies whether the mistake affects just one piece of work we do for you or several, so long as it is the same or a similar mistake

For the purpose of the overall limit, more than one mistake on a project or transaction is considered as one mistake

We are liable for loss that we directly cause where that total liability does not exceed the total amount of the fees payable relating to the project in question. Otherwise we have no liability for any indirect or consequential loss or loss of anticipated profit or other benefit and shall not be liable for any of the following:

  • loss of profits; or
  • loss of business; or
  • depletion of goodwill and/or similar losses; or
  • loss of anticipated savings; or
  • loss of goods; or
  • loss of contract; or
  • loss of use; or
  • loss due to corruption of data or information; or
  •  any special, indirect, consequential or pure
  •  economic loss, costs, damages, charges or
  •  expenses; or
  • any damages paid by you or loss suffered by you arising out of any allegation or claim that any Input Material breaches any Intellectual

Property Right

We are not liable to the extent that our mistake results from something you do or fail to do (such as giving us the wrong information, not giving us information at the time we ask for it or failing to supply appropriate Input Materials)

If others are also responsible for your loss, our liability is limited to our fair share, whether or not you are able to recover the rest from the others.

Notwithstanding the references to mistakes the above exclusions and limitations apply to our entire financial liability (including any liability for the acts or omissions of its employees, agents, consultants, and subcontractors) to you in respect of:

  • any breach of this contract;
  • any use made by the you of our services, the documents produced by us in connection with our services or any part of them; and
  • any representation, statement or tortuous act or omission (including negligence) arising under or in connection with the contract.

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this contract. Nothing in these Conditions limits or excludes our liability:

  • for death or personal injury resulting from negligence; or
  • for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.

YOUR COMMITMENTS 

1 Eligibility requirements

You must be at least 18 years of age, and by completing our online form you agree to these Terms and Conditions and our website Privacy Policy. By asking for our services, you agree that you meet these eligibility requirements, that the information you include as part of the ordering process is complete and accurate and, if you are ordering services on behalf of a company, that you have the permission to do so. Small Business Logos may reserve the right to accept or reject your order in its sole discretion.

2 Your work

We will agree with you at the outset the scope of the work. We are not responsible for matters that are outside the scope of the work agreed. All prices are as quoted on the Small Business Logos website. We will not be liable for any delays caused during the design process. You must pay to us, on demand, all reasonable costs, charges or losses sustained or incurred by us (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from any of the following acts or omissions by you: fraud, negligence, failure to perform or delay in the performance of any of your obligations.

CONFIDENTIALITY 

1 Your information

We will keep confidential all information about you and your business and not disclose it to anyone outside the Company without your consent. You do consent to disclosure in the following:

  • in the proper handling of your work
  • to our professional indemnity insurers
  • to assessors in relation to any application by us for or the maintenance of a quality standard such as Investors in People
  • where compelled by law, such as a court order

In case studies for our own promotion

2 Our information

Subject to (a) to (c) you must keep in strict confidence all technical or commercial knowhow, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to you by us, our employees, agents, consultants or subcontractors and any other confidential information concerning our business or our products or services which you may obtain.
 (a) You may disclose such information:
 (i) to your employees, officers, representatives, advisers, agents or subcontractors who need to know such information for the purposes of carrying out your obligations relating to the work you have instructed us to carry out; and
 (ii) as may be required by law, court order or any governmental or regulatory authority.
 (b) You must ensure that any employees, officers, representatives, advisers, agents or subcontractors to whom you disclose such information comply with these provisions about confidentiality.
 (c ) You must not use any such information for any purpose other than to perform your obligations to us.
 All materials, documents, equipment and tools, drawings, specifications and data supplied by us to you shall, at all times, be and remain our exclusive property of the, but shall be held by you in safe custody at your own risk and maintained and kept in good condition by you until returned to us, and shall not be disposed of or used other than in accordance with our written instructions or authorisation.

3 Publicity

We both agree not to issue any publicity material or information to the media about our relationship and the work we are doing without the other's consent, save where the information is already in the public domain.

4 Email

We routinely use email to communicate, and whilst we have normal levels of security in place, you accept the risk that email communications may not be secure

ENDING OUR RELATIONSHIP 

You may ask us to stop work on your project at any time. If so, please confirm that in writing. We may choose to stop acting for you, but only if we have good reason to do so (for example, if you continually do not give us clear and constructive feedback, or do not make a payment when due). If we stop working for you we are still entitled to be paid for what we have done, and may keep your work until we have been paid.

JURISDICTION 

These terms and our relationship will be governed by English Law. We each submit to the exclusive jurisdiction of the English courts.

AGREEMENT 

Unless otherwise agreed, these terms of business apply to any instructions you have already given us and all future instructions you give us. Your continuing instructions in this matter will amount to your acceptance of these terms and conditions of business.

 

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